OpenAI Presence Enterprise Voice Agent Platform: Resolves 75% of Customer Service Calls Without Human Intervention, BBVA, SoftBank, and IAG Among Early Adopters
OpenAI launched the Presence enterprise voice agent platform on July 22, 2026, offering a full-stack AI agent deployment and management service that already resolves 75% of inbound calls without human intervention in its own English phone support. BBVA Mexico, SoftBank, and Australia's IAG are among early adopters, with the platform challenging Salesforce, ServiceNow, and Zendesk in the customer experience market through Codex-powered continuous improvement loops and rigorous simulation testing.